1. Tips on staying safe when dating on-line
2. Why can't I find someone?
3. I registered but I never got the activation e-mail
4. How do I update my profile?
5. How do I cancel my account?
6. How do I take a break from Match2be and take my profile offline?
7. Why can't I find my own profile when searching?
8. How do I switch on/off new message notifications?
9. I can't see all my messages
10. How do I delete private messages from my Inbox or Sent folder?
11. Can deleted messages be recovered?
12. The system won't let me send any more messages
13. I get an upgrade message when trying to send a message to another member
14. I forgot my password, what do I do?
15. How do I change my password?
16. How do I change the time setting for my profile?
17. When viewing profiles, NOTHING is displayed when I click on the various tabs!
18. Searching returns no results!
19. How do I upload a picture?
20. How do I make a picture my main picture?
21. How to I enable viewing of adult images?
22. Can I upload adult pictures of myself?
23. How do I block another member from contacting me?
24. Instant chat is not working!
25. Why are there ads on the site?
26. How do I help promote this site?



1. Tips on staying safe when dating on-line
- Don't post personal information. Wait until you feel comfortable with an individual before telling them things like your phone number or place of work or address.
- Never give out your bank account details or any other financial information. If you are approached by any member then report them immediately.
- Don't let anyone pressure you into giving away more information than you want to.
- Beware of solicitation – watch out for anyone offering financial advice or asking for charitable contributions.
- Even if you're arranging to meet someone, do not give out any unnecessary personal details such as your home address.
- If you feel unsure or threatened by someone's behaviour, stop contact with them immediately. Visit their profile and use the Block button to prevent any further contact. It is against Match2be.com terms and conditions to harrass any member and violation of this policy can lead to account suspension.
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2. Why can't I find someone?
The number one reason people fail for find someone on this site is down to lack of information in their member profile. Far too many people leave profile fields with their default settings and upload no pictures of themselves. Then they wonder why no one is interested in communicating with them! Members who are reluctant to reveal any details about themselves are viewed with extreme suspicion and ultimately have an unfulling experience on Match2be. To modify your profile click the EDIT PROFILE from the menu bar at the top of each page. Complete the fields and try to describe yourself as creatively as possible. Humour goes a long way... When you are finished don't forget to click the "Submit" button to save your changes. Spend 5 minutes updating your profile today and watch your popularity explode!!!
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3. I registered but I never got the activation e-mail
First of all, check your junk mail folder. Hotmail and other free e-mail services frequently update their spam filters. Then check that you can receive e-mails. We frequently receive notification of failed e-mail delivery because an e-mail address is invalid or the account has exceeded its storage capacity. Before contacting us, test your e-mail address and make sure you can receive messages to the e-mail address specified during the Match2be sign up process. To have the activation email resend go to: http://match2be.com/account/login/ and click: Resend activation email. If you have checked the above and still have not received an activation e-mail then use the "Contact Us" menu option.
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4. How do I update my profile?
Click EDIT PROFILE from the menu bar at the top of each page. Make changes as required and then click the Submit button to save. Under SETTINGS you can change your e-mail address, password, message notification settings, etc. By mistake, many people select "VIEW PROFILE " (read only) menu option.
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5. How do I cancel my account?
Coming soon...
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6. How do I take a break from Match2be and take my profile offline?
Coming soon...
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7. Why can't I find my own profile when searching?
Our search system excludes the profile of the person conducting the search. In other words, you cannot search for your own member profile.
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8. How do I switch on/off new message notifications?
•Click SETTINGS
•Change the value of "Notify of new PMs" to either Yes or No
•Click the Submit button to save changes.
Message notification enhancements are part of the site upgrade. Once switched off you will not receive any further notifications. Please note that messages are queued for delivery so it may take up to 1 hour before the changes take effect.
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9. I can't see all my messages
The message counter displays all the messages you have sent and received. When you view your messages you will notice there is an "INBOX" and "SENT" menu option. The combination of messages in these two folders makes up your total message count. When someone replies to a message, the original contents is NOT appended to the end of a message. This makes it difficult to distinguish a reply from a new message. As the vast majority of Match2be users have free accounts we have to keep our costs as low as possible. For this purpose the messaging system has been designed to keep messages as lean as possible and avoid unnecessary bloat. Free members can store uptp 50 messages and VIP members upto 300 messages.
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10. How do I delete private messages from my Inbox or Sent folder?
•Select either the Inbox or Sent folder by clicking on their respective tabs in the Messages display.
•Click in the check box on the right of each message you want to delete. A tick will appear in the check box next to each message.
•Click the "Delete selected" link at the bottom right of the Messages display.

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11. Can deleted messages be recovered?
Unfortunately, deleted messages cannot be recovered. As Match2be is mostly a free resource, we use a proprietry messaging system that is designed to conserve space. Messages are deleted in real time, they are not stored in a trash folder.
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12. The system won't let me send any more messages
With a free account you can:
1) Store up to 50 messages in total, including sent messages;
2) Send up to 10 messages per hour.
If you exceed any combination of these limits then you will not be able to send any further messages. You will need to delete some of your old messages if you have exceeded your storage limit. Sign up for VIP membership and these limitations will be removed from your account!
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13. I get an upgrade message when trying to send a message to another member
With a free account you can send up to 10 messages per hour. To send up to 100 messages per hour you need to upgrade to a VIP account.
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14. I forgot my password, what do I do?
Don't worry. Just click on the "Forgot password" link under the login box on the left hand side of each page.
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15. How do I change my password?
Select SETTINGS from the menu bar change your password and then click the Submit button.
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16. How do I change the time setting for my profile?
•Click SETTINGS
•Change "Your time zone" as desired
•Click Submit button to save changes

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17. When viewing profiles, NOTHING is displayed when I click on the various tabs!
If the tabs are not working then you must have Javascript disabled in your web browser. Match2be, like most other sites, uses Javascript to enable certain functions.
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18. Searching returns no results!
1) Make sure you are logged into the site.
2) There are lot of men and women registered on Match2be. If no results are being returned by the search function then it is because there are no profiles that meet your specific search criteria. Try searching again with less specific criteria. To test the search function select "man" for the "I am" field and then "woman" for the "Seeking a" fields. Then click the "Submit" button. This will result in many pages of results.
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19. How do I upload a picture?
A lot of people seem to have difficulty uploading a picture of themselves. However, it is a relatively easy process when you know how. The following assumes you have taken a picture with a digital camera and transferred it to your computer:

1.Click on "PICTURES" or "CHANGE PHOTO"
2.Click "ADD PICTURE" tab near the top of the page;
3.Enter a short description in the "Description" text box;
4.Click the "Browse" button and locate the picture you want to upload. Use your mouse to navigate the folders on your computer until you reach the folder that contains the picture;
5.Click on the picture you want to upload and then click the "Open" button to select it;
6.If the picture contains adult material then mark it as such by selecting "Yes" in the "Is this an adult picture" drop down box;
7.Click the "Submit" button.

We have changed our policy on nudity and are now only accept mildly pornographic pictures, this is mostly to allow nudity that is artistically displayed. We do not accept anything we would consider to be hard core pornography like a straight forward close up of genitalia, etc.
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20. How do I make a picture my main picture?
Just click on "CHANGE PHOTO" from your member menu. You will see your list of pictures. To change your primary image just click the "Set as primary" link next to the picture you want to use.
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21. How to I enable viewing of adult images?
By default your account is set to warn you when you are about to view an image that is adult rated. You can change this by clicking "SETTINGS". You can also set a password when uploading an image. Once pictures are password protected, only members you give out the password to can see them. To test this, logout from your account and then search for your screen name using the appropriate man/woman search criteria. If you are logged in then you will be able to view all your pictures without a password.
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22. Can I upload adult pictures of myself?
We have changed our policy on nudity and are now only accept mildly pornographic pictures, this is mostly to allow nudity that is artistically displayed. We do not accept anything we would consider to be hard core pornography like a straight forward close up of genitalia, etc.
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23. How do I block another member from contacting me?
We cannot take action against members who contact you and are polite, even if you believe their intentions are not genuine. Either ignore the messages and delete them or block them from contacting you. If you receive an unsolicited message requesting contact via an off site e-mail address and/or phone number then use the "Report abuse" feature of this website to report the violator. In this instance, please copy the contents of message received into the "Report Abuse" form before submitting it to us. Messages of this nature should be treated with suspicion and we advise you to ignore them and make no attempt to communicate with the sender.
How to block a member:
1) Search for the screen name of the member you want to block and then view their profile.
2) Click the "Block member" icon on the right hand side of the page and confirm you want to block the member by clicking the "OK" button.
Once blocked, a member will be unable to contact you through the Match2be website. You can view a list of all blocked members by clicking on the "BLOCKED" members menu option.
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24. Instant chat is not working!
Make sure you have Javascript enabled in your browser as this is required for instant chat. If no errors are displayed and the only problem is that no one is replying then the person you are trying to chat to may be off-line or not responding.
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25. Why are there ads on the site?
Match2be.com is completely free to use and enjoy. Unfortunately, great websites cost money to build and maintain so we support our free members by displaying adverts. When members visit the advertised sites everybody wins! However, if you really don't want to view any ads you can always just upgrade to a VIP account.
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26. How do I help promote this site?
The best way is to tell your friends. You can use the links on your personal homepage to tell your friends by e-mail or by posting the link in blogs or in your online profiles like MySpace or Facebook.
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